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Your Healthy Smile Is Our Top Priority

Cancellation/Missed Appointment

Our goal is to provide quality dental care in a timely manner. In order to do so, we have had to implement an appointment/cancellation policy. This policy enables us to better utilize available appointments for our patients in need of dental care.

Cancellation of an Appointment:

In order to be respectful of the dental needs of other patients, please be courteous and call Your Neighbourhood Dentist promptly if you are unable to attend an appointment. This time will be reallocated to someone who is in urgent need of treatment. If it is necessary to cancel your scheduled appointment, we require that you call at least 48 hours in advance, and calling early in the day is appreciated. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely dental care.

How to Cancel Your Appointment:

To cancel appointments, please call 416-598-8816. If you do not reach the receptionist you may leave a detailed message on the voice mail. If you would like to reschedule your appointment, please be sure to leave us your phone number and let us know the best time to return your call.

Alternatively, you can email us at: drcarriehui@gmail.com.

Late Cancellations:

Late cancellations will be considered as a “no-show”.

No-Show Policy

A “no-show” is someone who misses an appointment without cancelling it in an adequate manner. “No-shows” inconvenience those individuals who need access to dental care in a timely manner. A failure to present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”. The first time there is a “no-show”, there will be no charge to the patient. Any additional “no-show” will result in a fee of $87.00 billed to the patient’s account.

INSURANCE

INSURANCE POLICY INFORMATION

Dental Insurance is meant to be an aid in receiving dental care. Many patients believe that their insurance companies pay the full amount of treatment. Some plans only pay between 50 -80% on average. Some pay more and others pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage or the type of contract your employer has set up with the insurance company.

Insurance companies will not release the exact amount they will pay for a procedure until the treatment is completed and the claim is submitted. They will only state the percentage of their fee schedule that they will cover.

BENEFITS ARE NOT DETERMINED BY OUR OFFICE You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist’s actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist’s fee has exceeded the usual, customary, or reasonable fee used by the company.

A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

Insurance companies set their own schedules and each company uses a different set of fees they consider allowable. These allowable fees may vary widely because each company collects fee information from claims it processes. The insurance company then takes this data and arbitrarily chooses a level they call the “allowable” Fee. Frequently this data can be three to five years old and these “allowable” fees are set by the insurance company. Our fees are within range of other dental offices in the area.

DEDUCTIBLES & CO-PAYMENTS MUST BE CONSIDERED When estimating dental benefits, deductibles and percentages must be considered. To illustrate, assume the fee for service is $150.00. Assuming that the insurance company allows $150.00 as its usual and customary fee, we can figure out what benefits will be paid. First a deductible (paid by you), on average $50, is subtracted, leaving $100.00. The plan then pays 80% for this particular procedure. The insurance company will then pay 80% of $100.00, or $80.00. Out of a $150.00 fee they will pay an estimated $80.00 leaving a remaining portion of $70.00 (to be paid by the patient). If you do have questions regarding payments, please don’t hesitate to speak with Amanda or Narita, our Patient Services Coordinators.

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